9. FAILING AND LEARNING AT WORK

whether a space flight will succeed: Peter M. Madsen and Vinit Desai, “Failing to Learn? The Effects of Failure and Success on Organizational Learning in the Global Orbital Launch Vehicle Industry,” Academy of Management Journal 53 (2010): 451–76.

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Just as all people need resilience: Trenton A. Williams, Daniel A. Gruber, Kathleen M. Sutcliffe, et al., “Organizational Response to Adversity: Fusing Crisis Management and Resilience Research Streams,” Academy of Management Annals (in press).

companies that kept going: Edie Lutnick, An Unbroken Bond: The Untold Story of How the 658 Cantor Fitzgerald Families Faced the Tragedy of 9/11 and Beyond (New York: Emergence Press, 2011).

this chalkboard was put up: “We Asked People to Tell Us Their Biggest Regrets—But What They All Had in Common Was Heartbreaking,” A Plus, January 22, 2016: http://aplus.com/a/clean-slate-blackboard-experiment.

we usually regret the chances we missed: Thomas Gilovich and Victoria Husted Medvec, “The Experience of Regret: What, When, and Why,” Psychological Review 102 (1995): 379–95.

morbidity and mortality conferences: Patrice François, Frédéric Prate, Gwenaëlle Vidal-Trecan, et al., “Characteristics of Morbidity and Mortality Conferences Associated with the Implementation of Patient Safety Improvement Initiatives, An Observational Study,” BMC Health Services Research 16 (2015), https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4734851/; Juliet Higginson, Rhiannon Walters, and Naomi Fulop, “Mortality and Morbidity Meetings: An Untapped Resource for Improving the Governance of Patient Safety?” BMJ Quality and Safety 21 (2012): 1–10.

When it’s safe to talk about mistakes: Amy C. Edmondson, “Learning from Mistakes Is Easier Said Than Done: Group and Organizational Influences on the Detection and Correction of Human Error,” The Journal of Applied Behavioral Science 32 (1996): 5–28.

more honest in their CVs: Melanie Stefan, “A CV of Failures,” Nature 468 (2010): 467; Johannes Haushofer CV, accessed on December 15, 2016: www.princeton.edu/~joha.

Kind Design: Jack Deming, “Native Son Suffers Loss from Western Mountain Flooding,” The Deerfield Valley News, 2013: www.dvalnews.com/view/full_story_obits/23695561/article-Native-son-suffers-loss-from-western-mountain-flooding.

Teams that focus on learning from failure: Cathy van Dyck, Michael Frese, Markus Baer, and Sabine Sonnentag, “Organizational Error Management Culture and Its Impact on Performance: A Two-Study Replication,” Journal of Applied Psychology 90 (2005): 1228–40.

although fishing for compliments hurts: Susan J. Ashford, Ruth Blatt, and Don VandeWalle, “Reflections on the Looking Glass: A Review of Research on Feedback-Seeking Behavior in Organizations,” Journal of Management 29 (2003): 773–99. Many people hesitate to ask for feedback, worrying the information will highlight their weaknesses. These fears are unfounded: asking for criticism typically leads to more positive evaluations from supervisors, subordinates, and peers.

Adam became Wharton’s top-rated professor: https://mba-inside.wharton.upenn.edu/class-of-1984-awardees/ and https://mba-inside.wharton.upenn.edu/excellence-in-teaching-class-of-1984-awards.

“Top athletes and singers have coaches”: Atul Gawande, “The Coach in the Operating Room,” The New Yorker, October 3, 2011: www.newyorker.com/magazine/2011/10/03/personal-best.

“The measure of who we are”: Gregg Popovich, quoted in J. A. Adande, “Spurs’ Fortitude Fueled Title Run,” ESPN, November 19, 2014: www.espn.com/nba/story/_/id/11901128/spurs-2014-title-run-started-game-7-2013-finals.

“We will always spend more than half”: Theo Epstein, quoted in Bill Pennington, “Cubs’ Theo Epstein Is Making Lightning Strike Twice,” The New York Times, September 29, 2016: www.nytimes.com/2016/10/02/sports/baseball/theo-epstein-chicago-cubs-boston-red-sox-world-series.html.

“After every low score you receive”: Douglas Stone and Sheila Heen, Thanks for the Feedback: The Science and Art of Receiving Feedback Well (New York: Viking, 2014).

a single sentence can make people more open: David S. Yeager, Valerie Purdie-Vaughns, Julio Garcia, et al., “Breaking the Cycle of Mistrust: Wise Interventions to Provide Critical Feedback Across the Racial Divide,” Journal of Experimental Psychology: General 143 (2014): 804–24.