参考文献

Blyth, Catherine The Art of Conversation（John Murray，2008）. Caplin, James I Hate Presentations（John Wiley，2008）.

Fox, Kate Watching the English：The Hidden Rules of English Behaviour（Hodder&Stoughton，2004）.

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This wonderful book is the source of the expression‘shared moaning'mentioned on page 58，though some of what Kate Fox says about moaning is inspired by Jeremy Paxman's The English（Michael Joseph，1998）. She is also the source of the quote about‘drifting'into conversation, given on page 52.

Koch, Richard，&Greg Lockwood Superconnect（Little, Brown，2011）.

This is where the advice on weak links given on page 133 comes from.

Lowndes, Leil How to Talk to Anyone（Thorsons，1999）.

Leil Lowndes is the expert who offers the advice on greeting a stranger as an old friend given on page 19.

Mather, Diana Secrets of Confdent Communicators（Hodder&Stoughton，2014）.

Morgan, John Debrett's New Guide to Etiquette and Modern Manners（Headline，1996）.

Not Actual Size, The Art of Being Middle Class（Constable&Robinson，2012）.

Powell, John Why Am I Afraid to Tell You Who I Am?（Argus，1969）.

Powell was the‘fve levels of communication'philosopher mentioned on pages 53-54.

Taggart, Caroline How to Greet the Queen（Pavilion，2014）.

Lady Troubridge The Book of Etiquette（Cedar Books，1958；frst published 1926）.

Wallace, Danny Awkward Situations for Men（Ebury Press，2010）.

The quotation on page 70 is from Anthony Quinn, The Streets（JonathanCape，2012）.

我还从以下的网页中获得了灵感和信息：

www. businessballs.com/body-language.htm#body-language-introduction

www. businessinsider.com/8-things-to-always-say-in-an-interview-2013-5?IR=T

career-advice. monster.com/job-interview/interview-questions/best-things-say-in-interview/article.aspx

www. pickuplinesgalore.com/speed-dating/

www. psychologytoday.com/blog/sideways-view/201412/the-secrets-eye-contact-revealed

www. realsimple.com/work-life/work-life-etiquette/oversharing

io9. com/scientifc-studies-explain-the-best-ways-to-talk-to-chi-582531307

www. stevenaitchison.co.uk/blog/6-ways-to-dramatically-improve-your-eye-contact-skills/

www. speeddater.co.uk/sd-news/hi_speed_daters

www. telegraph.co.uk/lifestyle/stella-magazine/

targetjobs. co.uk/careers-advice/assessment-centres/275425-group-exercises-what-to-expect